Information We Collect

We only collect the information we need to serve you:

Name
Phone number
Address or zip code
Details about your HVAC issue or installation
Optional email
Any messages you send us
Our website also collects basic technical info (like device type or browser) so the site works properly.

Why We Collect It

We use your information for one purpose:
To communicate with you and provide HVAC service.
That includes scheduling, reminders, quotes, updates, and follow‑ups.
We don’t collect anything unnecessary.
We don’t use your information for anything unrelated to serving you.

How We Use Your Information

Your information helps us:
Contact you about your appointment
Send confirmations or reminders
Provide quotes and service details
Improve our customer experience
Keep accurate service records
We do not use your information for outside advertising or resale.

Cookies & Basic Tracking

Our website uses simple cookies and analytics tools to understand site traffic and improve performance.
We do not track you across other websites.
We do not build marketing profiles.

Who We Share Information With

We do not sell, rent, or trade your information.
We only share it with trusted service partners who help us operate, such as:
Scheduling and dispatch software
Payment processors
Form and communication tools
Website analytics providers
They only receive what they need to do their job — nothing more.

How We Protect Your Information

We use secure, industry‑standard cloud services and limit access to trained team members.
We treat your information with the same care we’d want ours treated.

Where We Store Your Information

Your information is stored using secure cloud‑based systems commonly used by service businesses.
These systems follow modern security standards and best practices.

How Long We Keep Your Information

We keep your information only as long as needed to:
Provide service
Maintain accurate records
Meet legal or accounting requirements
If we delete or anonymize old data, we do it securely.

Children’s Privacy

We do not knowingly collect information from children under 13.
If we learn we have, we delete it.

If the Company Is Ever Sold

If Air Supply is ever sold, merged, or transferred, your information may be part of that transfer — but only to the new owner, and only under the same privacy commitments we make here.
We will never sell your information on its own.

Your Choices & Control

You can request to:
Update your information
Correct it
Ask what we have
Ask us to delete it (unless legally required to keep it)
Just contact us and we’ll take care of it.

Communication Preferences

By contacting us, you agree we may reach out by phone, text, or email about your service.
You can opt out of non‑essential messages anytime.
We don’t spam.
We communicate like humans.

Policy Updates

If we update this policy, we’ll post the new version here with the updated date.

How to Contact Us

If you have questions about your information or this policy, reach out:
Air Supply Heating and Air Conditioning
Phone: (661) 947‑9150
Email: kflvk44@gmail.com
Address: 44609 10th St W, Lancaster, CA 93534

We’ll give you a straight answer.